La Maison du Français is a premium French learning platform connecting students across the United Arab Emirates with carefully selected and verified, native French-speaking teachers.

We offer both online lessons and home visits, depending on the teacher's availability and coverage area.

Every teacher goes through our selection process before joining the platform. We review each application, including the teacher's identity, background, qualifications, experience and profile, before approving them.

Our goal is simple: to make high-quality French lessons easy to access while maintaining a trusted, professional and consistent experience for every student.

Students can choose the teacher who best matches their needs, learning goals and preferred lesson format.

All bookings and payments are handled securely through the platform, and communication between students and teachers takes place through our messaging system.

Have a question? Our team is here to help. Visit our Contact page or message your teacher directly through the platform after booking.

1. About these Terms

These Terms & Conditions apply to students ("you") who create an account or book French lessons through La Maison du Français (the "Platform").

By creating an account or booking a lesson, you confirm that you have read, understood and agreed to these Terms & Conditions.

2. Booking Lessons

Lessons are booked through the Platform for:

• a specific teacher;
• a specific date and time;
• a specific lesson type (online or home visit).

Bookings must be made at least 24 hours before the lesson start time.

Home visits are available throughout the UAE, subject to the teacher's coverage area and availability.

3. Prices & Payments

Lesson prices are clearly displayed on the Platform before you confirm your booking.

Current prices are:

• Online lesson: AED 180 per hour
• Home visit: AED 250 per hour

Payments are processed securely through the Platform using the payment methods available at checkout.

A booking is confirmed once payment has been successfully completed.

4. Cancellations & Rescheduling

You may cancel or reschedule a lesson free of charge, provided that the request is made at least 24 hours before the scheduled lesson start time.

Cancellations or rescheduling requests made less than 24 hours before the lesson start time are non-refundable.

5. Online Lessons

For online lessons, students are responsible for having:

• a suitable device;
• a stable internet connection;
• a quiet and appropriate learning environment.

The Platform is not responsible for interruptions caused by the student's internet connection, device or technical equipment.

6. Home Lessons

For home lessons, a responsible adult must be present or reasonably available for the duration of the lesson when the student is a minor.

Students are expected to provide a safe and appropriate environment for the teacher.

7. Communication

Students and teachers may communicate through the Platform's secure messaging system.

To ensure safety, privacy and proper booking management, users must not exchange personal phone numbers or contact details through the Platform.

Bookings and payments must be made through La Maison du Français.

Any attempt to arrange lessons or payments outside the Platform may result in suspension or termination of the account.

8. Teachers

Teachers available through La Maison du Français are independent educators.

All teachers are native French speakers and are reviewed by La Maison du Français before their profiles are approved.

The review process may include verification of professional experience, qualifications, CV, identity and other information provided by the teacher.

La Maison du Français does not guarantee a specific learning outcome, as progress depends on various factors including the student's participation, attendance and individual learning needs.

9. Teacher Selection & Changes

Students may choose their teacher based on the information available on the Platform.

If a student feels that a teacher is not the right fit, they may contact La Maison du Français for assistance in finding a more suitable teacher.

10. Student Responsibilities

Students agree to:

• provide accurate information when creating an account and making bookings;
• attend lessons on time;
• behave respectfully towards teachers;
• follow the Platform's booking and communication rules;
• provide a suitable environment for home and online lessons.

For minors, the legal guardian remains responsible for the child's participation and supervision.

11. Missed Lessons & Late Arrival

If a student does not attend a scheduled lesson, the lesson will be considered completed and will not be refundable.

If a student arrives late, the lesson will normally end at the originally scheduled time.

Teachers are not required to extend the lesson because of a student's late arrival.

12. Platform & Technical Issues

La Maison du Français will make reasonable efforts to keep the Platform available and functioning properly.

However, temporary interruptions may occur due to maintenance, technical problems, internet issues or circumstances beyond our control.

13. Privacy

Personal information collected through the Platform is handled in accordance with our Privacy Policy.

14. Intellectual Property

All content, branding, logos, designs, text, images and materials belonging to La Maison du Français remain the property of the Platform or its respective rights holders.

They may not be copied, reproduced or used without prior permission.

15. Account Suspension or Termination

La Maison du Français reserves the right to suspend or terminate an account where a user:

• violates these Terms & Conditions;
• provides false or misleading information;
• attempts to bypass the Platform;
• engages in inappropriate or abusive behaviour;
• fails to comply with Platform policies.

16. Changes to These Terms

La Maison du Français may update these Terms & Conditions from time to time.

Any significant changes will be communicated through the Platform or other appropriate means.

17. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any dispute shall be subject to the jurisdiction of the competent courts and authorities in accordance with applicable UAE law.

18. Contact

If you have any questions, concerns or complaints regarding these Terms & Conditions, bookings or lessons, please contact La Maison du Français through the Platform or using the official contact details provided on our website.

1. Purpose

This Teacher Agreement applies to teachers joining La Maison du Français (the "Platform") to provide French lessons to students who book through the Platform.

By creating a teacher account, submitting an application or accepting a booking through the Platform, you agree to comply with this Agreement.

2. Teacher eligibility and information

Teachers must provide accurate and truthful information during the application process, including their identity, nationality, country of origin, qualifications, teaching experience, languages spoken and areas covered for home lessons.

Teachers must provide genuine and up-to-date information and documents. La Maison du Français may review and verify applications before approving a teacher profile.

3. Teacher status

Teachers provide lessons as independent educators and are not employees of La Maison du Français.

Teachers are responsible for their own legal and tax obligations relating to income earned through the Platform.

4. Teacher profile and public information

Once a teacher has been approved, certain information may be displayed on their public profile so that students can choose a teacher.

This may include the teacher's name, nationality, country of origin, teaching information, areas covered for home lessons, biography, profile photo and introduction video, where the teacher has provided the required consent.

Teachers are responsible for ensuring that the information displayed on their profile is accurate and up to date.

5. Introduction video and profile consent

Teachers must provide the appropriate consent before their introduction video is displayed publicly on the Platform.

A separate consent may be requested when uploading the video: "I consent to my introduction video being displayed on the La Maison du Français website and shown to students."

6. Professional standards

Teachers agree to:

• provide lessons professionally and respectfully;
• arrive on time for home lessons and join online lessons on time;
• prepare appropriately for each lesson;
• provide teaching consistent with the information presented in their profile;
• treat students and families respectfully and professionally;
• maintain appropriate professional boundaries at all times.

7. Bookings, Availability, Cancellations, Rescheduling, Lateness & No-Shows

Teachers are responsible for keeping their availability up to date on the Platform. Once a lesson has been confirmed, teachers are expected to honour the booking.

7.1 Cancellation and rescheduling. A full refund is available when a cancellation or rescheduling request is made at least 24 hours before the scheduled lesson start time, regardless of how long ago the lesson was originally booked. If the request is made less than 24 hours before the lesson start time, no automatic refund is provided; there is no partial refund. This applies equally whether the cancellation or rescheduling is initiated by the student or by the teacher. When a lesson is cancelled and fully refunded, no platform commission is generated and no payment is due to the teacher for that lesson.

7.2 15-minute waiting period. At the scheduled lesson start time, both the teacher and the student are expected to be present (online, or at the agreed location for home lessons). If one party is absent, the other must wait 15 minutes before leaving. After 15 minutes, the present party may leave and the lesson may be recorded as a no-show for the absent party. No one should be recorded as a no-show before this 15-minute period has elapsed.

7.3 Teacher lateness. Teacher lateness is categorised as follows: 0–10 minutes is minor lateness; more than 10 minutes is significant lateness; 15 minutes or more without joining is treated as a teacher no-show, unless an exceptional circumstance is accepted by La Maison du Français.

7.4 Teacher no-shows. Teacher no-shows are handled progressively: a 1st no-show results in a warning; a 2nd no-show results in a final warning and an account review; a 3rd no-show is reviewed by La Maison du Français, which may decide to suspend or remove the teacher from the Platform. A teacher is never automatically suspended or removed; every incident is reviewed by our team before any decision is made.

7.5 Repeated lateness. Three or more significant late arrivals by a teacher within a rolling 30-day period result in a warning and an account review.

7.6 Exceptional circumstances. La Maison du Français may review the circumstances of any incident (for example a serious technical problem, an emergency, or a situation outside the teacher's reasonable control) and may decide not to apply a warning or other consequence where appropriate.

7.7 Student lateness and no-shows. The same 15-minute waiting period applies to students: if the student is absent, the teacher waits 15 minutes before being able to leave, and the lesson may be recorded as a student no-show. At this stage, La Maison du Français does not apply financial penalties for student lateness or no-shows beyond the cancellation and refund rules described in section 7.1.

If a teacher is unable to provide a confirmed lesson, they must notify La Maison du Français as soon as possible. Repeated cancellations, late arrivals or no-shows may result in suspension or removal from the Platform, as described above.

8. Communication

Teachers may communicate with students through the Platform's messaging system.

Teachers must not share their personal phone number or other personal contact details for the purpose of arranging lessons outside the Platform.

9. No circumvention

Students introduced to a teacher through La Maison du Français must remain booked and paid through the Platform.

Teachers must not encourage or arrange for students to book or pay for lessons directly with them outside the Platform.

Teachers must not use contact information obtained through the Platform to bypass the Platform's booking or payment system.

10. Platform payments and commission

All lessons booked through La Maison du Français must be paid through the Platform's designated payment process.

For each completed lesson booked through the Platform, La Maison du Français retains a 20% platform commission from the lesson price.

The remaining 80% is paid to the teacher according to the payment schedule and payment terms communicated by La Maison du Français.

Teachers must not request or accept direct payment from students for lessons booked through the Platform.

11. Home lessons

Teachers providing home lessons must respect the privacy, safety and home environment of students and their families.

Teachers must maintain professional conduct during all home visits.

Teachers must only accept home bookings in areas that they have listed as available on their profile.

12. Confidentiality and student privacy

Teachers must keep students' and families' personal information confidential.

This includes names, phone numbers, addresses, messages and any personal information shared during lessons.

Teachers must not use or disclose student information for purposes unrelated to providing lessons through La Maison du Français.

Teachers must not photograph, record or publish images, videos or personal information relating to students without the appropriate consent.

13. Accuracy of qualifications and information

Teachers confirm that all information and documents provided to La Maison du Français, including qualifications, experience and identity information, are accurate and genuine.

Providing false or misleading information may result in rejection, suspension or removal from the Platform.

14. Suspension and termination

La Maison du Français may suspend or remove a teacher's profile if the teacher:

• breaches this Agreement;
• provides false or misleading information;
• attempts to circumvent the Platform;
• accepts direct payments from Platform students;
• repeatedly cancels lessons or fails to attend confirmed lessons;
• breaches confidentiality;
• behaves inappropriately towards a student or family; or
• fails to meet the Platform's professional, quality or safety standards.

15. Governing law

This Agreement is governed by the laws applicable in Dubai, United Arab Emirates.

16. Acceptance

By creating a teacher account and submitting an application, the teacher confirms that they have read, understood and agree to this Teacher Agreement.

These are the practical, day-to-day rules for teaching on La Maison du Français. They work alongside the Teacher Agreement and explain what we expect from you once you start teaching on the Platform.

• Communicate professionally and respectfully with students at all times.
• Provide all lessons you have accepted or booked.
• Respect scheduled lesson times and be punctual for both online and home lessons.
• Keep your availability, profile and personal information accurate and up to date.
• Never provide misleading or inaccurate information about your qualifications, experience or teaching background.
• Do not attempt to bypass the Platform by arranging private payments or bookings directly with students you met through La Maison du Français.
• Respect the privacy of students and keep their personal information confidential.
• Only use or share student information when it is necessary to provide the lesson or fulfil your responsibilities as a teacher.
• Comply with all applicable laws and with La Maison du Français's policies and requirements.
• Inappropriate, abusive, discriminatory or unsafe behaviour may result in suspension or removal from the Platform.
• You are responsible for ensuring that the banking and payment details you provide are accurate and up to date.
• Contact La Maison du Français Support if you experience any issue with a booking, payment or lesson.

By accepting the Platform Rules, you confirm that you have read, understood and agree to follow them.

La Maison du Français ("La Maison du Français", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains what personal information we collect, how we use it, how it is protected, and your rights when you use the La Maison du Français website and platform (the "Platform").

1. Information We Collect

La Maison du Français provides two types of accounts:

• Student accounts
• Teacher accounts

Student Accounts

When you create a Student account, make a booking or use the Platform, we may collect:

• Full name
• Email address
• Phone number
• Account information
• Booking information, including teacher, date, time and lesson type
• Area or location information required for home lessons
• Messages exchanged through the Platform
• Payment and transaction information
• Information you voluntarily provide to us

A Student account may be used by an adult booking lessons for themselves or by a parent or legal guardian booking lessons for a child.

Teacher Accounts

When a teacher applies to join La Maison du Français, we may collect:

• Full name
• Email address
• Phone number
• Date of birth, where required for verification
• Nationality
• Country of origin
• City of residence
• Professional biography
• CV
• Teaching qualifications and certifications
• Teaching experience
• Areas of specialisation
• Languages spoken
• Teaching availability
• Online and/or home-lesson preferences
• Areas covered for home lessons
• Profile photo
• Introduction video
• Identity documents
• Professional documents and qualifications
• Information required to process teacher payments

Information submitted by teachers is reviewed by La Maison du Français as part of our teacher selection and approval process.

Once a teacher has been approved, selected information may be displayed on their public teacher profile.

2. How We Use Personal Data

We use personal information to:

• Create and manage Student and Teacher accounts
• Process and manage lesson bookings
• Allow Students to search for and select teachers
• Display teacher profiles and availability
• Organise online and home lessons
• Process payments and transactions
• Enable communication through the Platform's messaging system
• Review and manage Teacher applications
• Verify information and qualifications provided by Teachers
• Provide customer support
• Manage cancellations and rescheduling
• Maintain and improve the Platform
• Prevent fraud, misuse and unauthorised access
• Comply with applicable legal and regulatory requirements

We only collect and use personal information for purposes relevant to operating and providing our services.

3. Payments

Payments are processed through the payment provider or providers available on the Platform.

Payment information may be processed directly by the relevant payment provider.

La Maison du Français does not need to store your full card details in order to process a booking.

Where payments are processed through Ziina, certain payment-related information may be handled in accordance with Ziina's own Privacy Policy and Terms & Conditions.

4. Communication and Messaging

The Platform provides a secure messaging system allowing Students and Teachers to communicate regarding lessons and bookings.

Messages may be accessible to:

• the Student involved in the conversation;
• the Teacher involved in the conversation;
• authorised members of La Maison du Français when necessary to provide support, manage bookings, resolve issues or maintain Platform security.

Users are encouraged not to share sensitive personal information through the messaging system.

5. Sharing of Personal Data

We do not sell or rent your personal data.

We may share relevant personal information with trusted service providers who help us operate the Platform, including providers responsible for:

• database and hosting services;
• payment processing;
• email and notification services;
• technical infrastructure;
• security and fraud prevention.

Certain Platform data may be stored or processed using Supabase or other technology providers used by La Maison du Français.

We may also disclose personal information where required by applicable law, regulation, court order or competent authority.

6. Teacher Public Profiles

Once a Teacher has been approved, selected information from their application may be displayed publicly on their Teacher profile.

This may include:

• Name
• Professional photo
• Biography
• Teaching experience
• Qualifications
• Specialisations
• Languages spoken
• Teaching format
• Areas covered for home lessons
• Availability
• Introduction video

Private documents such as identity documents, CVs and verification documents are not displayed publicly.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• loss;
• misuse;
• alteration;
• unauthorised disclosure.

Access to personal information is restricted according to the user's role and the purpose for which access is required. For example:

• Students can access their own account, bookings and messages.
• Teachers can access information relating to their own profile, bookings and relevant Students.
• Teachers cannot access other Teachers' private information.
• Private Teacher documents are accessible only to authorised members of La Maison du Français.

However, no online platform or electronic transmission of information can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• providing our services;
• managing accounts and bookings;
• maintaining appropriate business records;
• resolving disputes;
• complying with legal and regulatory obligations.

When personal information is no longer required, it may be deleted or anonymised in accordance with applicable law.

9. International Data Transfers

Some of our technology or service providers may process or store personal information outside the United Arab Emirates.

Where personal information is transferred outside the UAE, we will take appropriate measures to comply with applicable UAE data protection requirements.

10. Your Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information where legally permitted
• Request information about how your personal information is processed
• Withdraw consent where processing is based on consent
• Object to or request restriction of certain processing activities where applicable

To exercise your rights, please contact us using the contact details provided below.

11. Cookies and Similar Technologies

The Platform may use cookies and similar technologies to:

• Ensure the proper functioning of the website
• Remember user preferences
• Improve website performance
• Understand how visitors use the Platform
• Maintain security

Where required, we will request the appropriate consent for non-essential cookies or similar technologies.

12. Marketing Communications

We do not sell personal information for marketing purposes.

We may send service-related communications, including:

• Booking confirmations
• Lesson reminders
• Account notifications
• Important Platform updates
• Messages relating to your account or bookings

Where marketing communications are offered, they will be handled in accordance with applicable law and your communication preferences.

13. Account Deletion

Students and Teachers may request the deletion of their account and personal information by contacting La Maison du Français.

Certain information may need to be retained where required by law or where necessary for legitimate business purposes, such as resolving disputes or maintaining required transaction records.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or applicable legal requirements.

The updated version will be published on the Platform with the revised "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

La Maison du Français
Email: contact.lamaisondufrancais@gmail.com
Phone: +971 55 135 8474
Address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates

1. Website operator / Legal entity

La Maison du Français is a trading name operated by International Market Bridge FZE, a Free Zone Establishment registered in Sharjah Publishing City Free Zone, United Arab Emirates, under trade licence number 4425183.01.

Registered address: Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
Email: contact.lamaisondufrancais@gmail.com
Phone: +971 55 135 8474

2. Website content

The website content is managed by La Maison du Français, operated by International Market Bridge FZE.

3. Hosting & technical services

The website is hosted by Netlify. Database, authentication and file storage services are provided by Supabase.

4. Intellectual property

The name, logo, visual identity, design, text, images and other content of this website are the property of La Maison du Français and/or their respective rights holders. They may not be copied, reproduced, modified or distributed without prior written permission, except where permitted by law.

5. Contact

For questions regarding this website or these Legal Notices, please contact us by email at contact.lamaisondufrancais@gmail.com or by phone at +971 55 135 8474.

6. Disclaimer

La Maison du Français provides a platform for students and teachers to connect and arrange French lessons. Teachers are independent educators and are responsible for the lessons they provide. While we carefully review teacher applications before approving profiles, La Maison du Français does not guarantee specific learning outcomes.

7. Updates

We may update these Legal Notices from time to time. Any changes will be published on this page.

8. Governing law

These Legal Notices are governed by the laws applicable in the United Arab Emirates and the Emirate of Sharjah, where applicable.

Email: contact.lamaisondufrancais@gmail.com

Phone: +971 55 135 8474